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Frequently asked questions.

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General

Which countries does SOTRAD operate in?+

SOTRAD's network covers Uganda (our head office in Kampala), Kenya, Rwanda, Tanzania, South Sudan and DR Congo, including an active Kampala–Beni–Butembo route.

How can I contact SOTRAD directly?+

Call +256 740 911 268 or +256 740 825 958, email info@sotrad.net or michael@sotrad.net, or visit our Kampala head office on Ggaba Road, Kingsgate 1, 4th Floor. Full contact details are on our Contact page.

Logistics

What logistics services does SOTRAD offer?+

Road, air, maritime and river (lake) transport, warehousing, customs clearance, import & export support, groupage, handling & transshipment, freight forwarding, procurement with door-to-door delivery, outsourcing and SOTRAD Security.

How does SOTRAD's groupage service work, and what does it cost?+

We consolidate smaller shipments from multiple clients into a single container, so you don't need to fill a whole container yourself. Current published rates are US$165/CBM from China and US$175/CBM from Turkey; Dubai groupage is available on request, so contact us for a rate.

How do I request a quote?+

Use the Request a Quote page: tell us what you need moved, where from and to, and your contact details. Our team will follow up with pricing and next steps.

Quick Loan

How much can I borrow with SOTRAD Quick Loan?+

Loans start from UGX 50,000 (about US$15) up to millions of shillings, at a fair repayment rate depending on your chosen loan period.

What are the SOTRAD Quick Loan repayment rates?+

Standard rates are 14% for 1 week, 16% for 2 weeks, 18% for 3 weeks and 20% for 1 month. SOTRAD occasionally runs limited-time promotional rates: check the Quick Loan page for any current offer.

Is my Quick Loan application approved automatically?+

No. Every application is reviewed by our team. Submitting an application starts the review process, but it does not guarantee approval, and no funds are transferred automatically through this website.